Hagia Sophia — Frequently Asked Questions
Is this the official Hagia Sophia website?
No — the official ticket office for Hagia Sophia is muze.gen.tr, operated by the Turkish Ministry of Culture and Tourism. This site is an authorized point of sale: tickets here are official Istanbul.com inventory sold by Cityberry Tourism Agency, a licensed TURSAB member (licence 11745), with skip-the-ticket-line entry and an audio guide included.
Do I need to book Hagia Sophia tickets in advance?
Yes — Hagia Sophia is Istanbul’s busiest monument and the visitor entrance regularly sells out in high season. Booking online guarantees your entry and lets you walk past the ticket queue.
Is the ticket delivered instantly?
Yes. Your mobile ticket is emailed immediately after checkout. Show it on your phone at the visitor entrance — no printing needed.
What are the Hagia Sophia opening hours?
Hagia Sophia is open to visitors daily from 09:00 to 19:00. As an active mosque, tourist visits pause briefly during the five daily prayer times.
Can I cancel or get a refund?
Tickets can be cancelled free of charge up to 24 hours before your visit. See our Refund & Cancellation policy for full details.